Nova Scotia Power says they are still working to restore all regular services after the “cyber incident” earlier this year.
They say meters continue to accurately record energy usage, but they are not able to access the information to apply to our bills.
They will be providing billing in 2 ways: reading meters and estimating bills.
They have hired meter readers who will be wearing Nova Scotia Power branded clothing and have a Nova Scotia Power identification badge with the word “Contractor” in the blue stripe at the bottom of the badge.
If meter readers are unable to access your meter due to vegetation, pets, fencing, timing, or other circumstances, you will receive an estimated bill.
Estimated bills are based on an average of the previous energy used at your property during a similar time of year. NSP says once they can read your meter, your bill will be adjusted to reflect your actual usage.
Customers wanting to know if their bill was estimated can look here on their bill:
If you have questions, you can call 1-800-428-6230
